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Public Services Assistant

Categories: Collaboration & teamwork, Communication, Critical thinking & problem solving, Intercultural perspectives, Leadership, Learning & application, Professionalism, Student, Technology

Department: Chester Fritz Library

Public Services Assistant

  • 498345
  • Grand Forks, North Dakota, United States
  • Federal Work Study Student
  • Closing on: Jul 31 2026
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Salary/Position Classification

  • $15.00 hourly, Non-Exempt (Eligible for overtime)
  • 10-12 hours per week
  • 100% Remote Work Availability: No
  • Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position with work-study eligibility.

Provide excellent customer service at the Ask Us Desk in Chester Fritz Library, enabling access to library collections, services, technology and spaces by all members of our community. Available hours are 7 days/week in Fall and Spring, including weekends, evenings and nights. Higher hourly salary is available for weekends and later hours. We are looking for friendly, flexible, students who enjoy working with others and are willing to learn.

Duties & Responsibilities

  • Provide positive, proactive customer service
  • Assist users in person and by phone to access collections, spaces, and services
  • Offer technology and equipment support
  • Promote library resources and services
  • Support library events and outreach
  • Support librarians in updating research guides or other online resources
  • Continuously grow knowledge and skills
  • Other projects as assigned

Required Competencies

  • Demonstrated accountability
  • Be motivated
  • Positive, proactive customer service skills
  • Attention to detail
  • Interpersonal communication skills in teams and independent projects

Minimum Requirements

  • Applicants must be current UND students (any discipline) and enrolled at UND for the Fall 2026 semester.
  • Must have an accepted Federal Work Study award from the Office of Student Finance
  • Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

  • Demonstrated ability to communicate information and ideas so others will understand
  • Demonstrated ability to work in a team environment

To Apply

For full consideration, applications must be received by the closing date and include the following materials:
• Resume
• Cover Letter discussing how you would be successful in this role
• Class Schedule

Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.

The Chester Fritz Library strives to create an accessible and inclusive workplace. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes, as well as to perform essential job functions.

For full consideration, all application materials must be fully submitted by 11:55PM CST on the closing date. Student job openings are posted for a minimum of 3 business days.

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Additional Information

Find out why Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Need help?

Please email the Human Resources Department at UND.humanresources@UND.edu or contact us by phone at 701-777-4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit. 

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled status, proof of eligibility includes a DD-214 and a current letter of disability. 

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an equal opportunity employer (veteran/disability). All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristic. Veterans and individuals with disabilities are encouraged to apply. 

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.