Personal & Professional Development Program Coordinator

Salary/Position Classification

• $50,000 - $52,000 annual, Exempt
• 40 hours per week
• Following successful completion of a six-month probationary period, this position offers a hybrid work arrangement, allowing up to two remote workdays per week.

Purpose of Position

The Personal & Professional Development (PPD) Coordinator position is responsible for managing the PPD program and UND Community Classes. The Personal & Professional Development program is a vast offering of non-credit courses including certificate courses, test-prep courses, continuing education and licensing requirement courses, career advancement courses, and personal skill enhancement courses.

This position manages all aspects of UND Community Classes, and assists the Conferences, Camps & Events Staff with the management of conferences, webinars and events for our unit and our clients. Duties include assisting with planning, development, production, marketing, delivering, administration, budgeting and evaluation of PPD Programs and UND Community Classes, and occasionally other UND events. The position works closely with the other OEL Conference Coordinators, Associate Director, and support staff within UND to facilitate all of the student, administrative, client, participant and exhibitor support services.

Duties & Responsibilities

Provide the management, coordination, delivery and follow-up for our Personal & Professional Development Programs (UND Courses and Third-Party Vendors)

• Maintain current UND Personal and Professional Development Program course offerings.
• Instructor Hiring and Course Development Work
• Work with students and act as a liaison between UND, PPD students and inside/outside vendors on course questions, delivery, and processes.
• Assist with the research and development of new courses and updating existing courses. o Recruit, contract and hire appropriate instructors for existing and new course development.
• Work with instructor and instructional designers to determine the best, most up-to-date standards for online course offerings.
• Assist course instructor in creating courses in the Blackboard learning management system.
• Complete the appropriate applications, by required due dates, for national and state approval of courses.
• Work directly with various other certification boards to determine new industry regulations or changes, and appropriate course development.
• Work to ensure accessibility standards are met, as outlined by TTaDA and best practices are followed for course design.
• Work to ensure compliance with NC-SARA guidelines for disclosures and attestation forms.
• Work with OEL Student Records, Data Manager, and Finance teams to establish the best procedures and protocol for the delivery of courses to our students.
• Work with marketing team to develop a website presence and appropriate marketing avenues.
• Work with directors and legal counsel to determine the most appropriate contract terms and conditions for instructors.

• Course Maintenance Work:

• Monitor courses for student progress, broken links and needed updates.
• Work closely with instructors to ensure they are current on grading individual student assignments.
• Provide customer service, assistance and support to students and act as a liaison between the student and the vendor/instructors.
• Monitor student evaluations to look for improvements that could be made to courses.
• Monitor pass rate trends for any national and state licensing exams.
• Look for ways to improve each course during course re-write time periods to better meet our students’ needs.
• Work with Finance and SRS team to manage all aspects of the vendor payment process.

• Vendor Relations Work:

• Work with vendors to get students enrolled in a timely manner.
• Work with vendors to resolve student grievances.
• Work with assistant registrar in getting the applicable courses uploaded into the Academic Institution Portal (portal for military members and spouses).
• Create, monitor and update voucher processes and procedures with internal support staff and vendors.
• Work with directors and legal counsel to determine the most appropriate contract terms and conditions for vendor partnerships.

Lead the coordination, delivery and follow-up of UND Community Classes. In addition, assist with conferences, camps, and events when needed.

• Plan at least one UND Community Class per month and oversee UND Community Classes for the University of North Dakota, ensuring access to a variety of learners.
• Establish and oversee the meetings and reports for UND Community Classes.
• Plan, organize and direct course offerings, including coordination of course materials.
• Work closely with Communications Coordinator to ensure all appropriate marketing is completed in a timely manner for UND Community Classes.
• Make location arrangements, order food services, and arrange room setups for courses, as needed in coordination with the Logistics Assistant.
• Complete University paperwork as required (events, parking, catering, safety, etc.).
• Establish yearly strategic planning goals and objectives; monitor, evaluate, and report outcomes throughout the year via monthly reports to the Associate Director and Director, compile information for an Annual Report that will be disseminated to other members of the UND community, as requested.
• Utilize and work with vFairs conference and event planning and registration software system.

Manage the development of new niche programs in the area of personal and professional development courses and certification programs.

• Conduct research to determine viability of new courses and vendors.
• Assist with course setup in the appropriate learning management system, as needed.
• Work with finance, data manager, and SRS team to efficiently manage and streamline processes for new niche market areas.
• Be aware of changes occurring within various professional fields to look for opportunities to grow the program, or threats that could derail our programs.
• Research outside vendors to determine appropriateness of partnering to increase our PPD course offerings.

Participate as an active team member within the Office of Extended Learning, TTaDA, and the University as a whole.

• Participate in committees, task forces, and attend conferences to enhance professional development as appropriate and in balance with work responsibilities.
• Maintain a positive and professional attitude at all times.
• Assist with annual budget development, annual goal development, and monthly budget and goal review process for all personal and professional development programs and courses. 

Required Competencies

• Demonstrated communication skills – including Oral: Articulating ideas clearly, concisely, and persuasively, showing sensitivity to one’s audience, and moving people to action. Written: Producing documents that are clear, concise, appropriate to the task, focused and well organized. Listening: Actively listens to recognize and clarify verbal and non-verbal messages.
• Demonstrated ability to think creatively, solve problems, and make sound decisions.
• Experience building collaborative relationships and able to work collaboratively within a team environment.
• Demonstrated ability to be able to work in a changing environment that is with evidence of being a self-starter.
• Demonstrated ability to work accurately in a high activity environment while managing multiple priorities and deadlines required.
• Demonstrated organizational skills and ability to be detail oriented.
• Demonstrated customer service skills with adult learners and vendors.

Minimum Requirements

• Bachelor’s Degree (Adult Education, Business, Education, Communication, Project Management, or related field)
• 1 year of directly related experience
• Experience working with the public and providing customer service
• Experience with MS Word, Excel, PowerPoint, mail merge, Internet, e-mail, and database management
• Experience with program development
• Experience with project management
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Experience with adult education and understanding the unique characteristics and learning needs of lifelong learners.
• Experience completing market research and analyzing and needs assessments.
• Experience with budget management and development.
• Experience setting up and troubleshooting AV equipment.