Salary/Position Classification

• $37,440+ Annual, Dependent on Experience, Non-Exempt (Eligible for overtime)
• 40 hours per week

Purpose of Position

Perform data entry from paper tickets into electronic database. Prepare claims for medical and third party payers including insurance companies, medical assistance, workers compensation, Indian Health Services, etc. Provide written and verbal communication with patients regarding their health care claims. Research problem accounts and follow through with appropriate action.

Duties & Responsibilities

• Accounts Receivable / Collection of outstanding accounts
  • Track Payments provided by insurance companies and patients
  • Advise customers on debt repayment
  • Identify slow-paying insurance companies and patients
  • Assist in streamlining the accounts receivable process
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status 
• Payment processing
  
  • Request and collect co-payments and monies due from patients at time of registration
  • Post payment into software system
  • Process credit card payments following policy
  • Balance cash drawer against software report and prepare funds for deposit process
  • Accurately follows clinic cash handling policy  
• Billing and insurance support
  
  • Determine and verify appropriate demographics (obtain current information and validate): patient name (correct spelling of); date of birth; address; insurance coverage/information; financial class; and responsible party-guarantor in order to maximize timely reimbursement
  • Pre-screen appointments, verifying insurance coverage, benefits, and co-pays
  • Process and review self-pay accounts receivable, answer incoming phone calls from patients regarding their accounts receivable balances, and prepare account for collections
  • Process returned mail, contacting patient to verify correct address
  • Review provider attestation documentation and follow up with provider/residents with any corrective access necessary
  • Assist in filing insurance claims, using automated billing software  

Required Competencies

• Knowledge of patient registration procedures
• Ability to maintain strict confidentiality in regard to all information acquired in course of performing the job
• Excellent interpersonal skills and be able to work closely with faculty and resident physicians
• Ability to work with patients and the public in a professional, confidential, and calm fashion
• Ability to multi-task while still maintaining attention to detail
• Strong computer skills and experience with Microsoft Word and Outlook (or other email software)
• Excellent verbal and written communication skills

Minimum Requirements

• HS diploma or GED
• One year of collection or billing experience in a medical setting
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

To Apply

Submit online application, as well as a cover letter and resume.