Salary/Position Classification

• $17.00 hourly, Non-Exempt (Eligible for overtime)
• 40 hours per week
• This position will work onsite the Grand Forks, ND campus.

Benefits

• Includes single or family health care coverage (premiums paid for by the university, benefit value of $19,716.96 annually), Basic Life Insurance, EAP, Retirement Plan, Tuition Waiver, Annual and Sick Leave.
• Optional benefits available: Supplemental Life, Dental, Vision, Flexible Spending Account, Supplemental Retirement Plans.

Purpose of Position

The purpose of this position is to provide the highest quality service to customers in the service and dining room areas in dining service operations. This may include but is not limited to: serving food, maintaining cleanliness, and communicating with customers. The position works primarily in residential dining operations but may also work in retail operations and catered events on or off premises. This position is a front of the house position that has a high level of direct customer contact. This position works closely with student employees to ensure quality products and service are provided for customers.

Duties & Responsibilities

Maintains cleanliness of the dining room

• Insures cleanliness of the dining room by cleaning and sanitizing tables during service times
• Wipe down chair and booth seats
• Remove food and other debris from the floor, may require the use of a vacuum cleaner, hokey sweeper, or broom
• Wiping down and stocking flatware counters
• Removing outdated table tents and cleaning holders

Maintain Service Areas

• Keeps all service areas clean and presentable
• Insures the serving lines and salad bars are stocked and replenished, rotating food to insure freshness
• Review the set-up of the condiments, beverages, breads and chips and replenishes as needed
• Checks appearance of food and garnishes
• Follows proper handling and storage procedures in the serving and holding of food
• Audits hot and cold temperatures
• Insures and stocks clean dishes, flatware, glassware and utensils

Supervision

• Assigns part-time staff students (scheduled by the student management staff) to their specific line positions and responsibilities
• Directs assigned staff in the orderliness and cleanliness of the dining room and service lines.

Ethical Behavior

• Creates and sustains a work environment based on ethics, integrity, trust, and accountability.  
• Serves as a role model to others in terms of setting the tone for acceptable behavior/conduct. 
• Creates an inclusive work environment where others can motivate themselves to perform at their highest level. 
• Always treats others with dignity and respect and fosters a sense of camaraderie and goodwill in dealing with others

Required Competencies

• Desire excellent interpersonal and communication skills
• Must be able to stand for 3-4 hours at a time and move 35 to 45lbs
• Demonstrated dependability
• Good interpersonal, communication, prioritizing, organization, and problem-solving skills
• Strong Customer Service skills with an emphasis on student customers.
• Ability to count money and do basic math.
• Experience with training student employees and cross training fulltime staff with like positions
• Proven record of the ability to maintain correct records
• Have an optimistic attitude, high degree of integrity, and a strong work ethic

Minimum Requirements

• High School Diploma or GED equivalent
• Six months POS cash handling, credit card experience
• One year customer service experience
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Two years foodservice experience focusing on customer service.
• One year food production in either quick service or large quantity
• Data Entry, Spreadsheet, CBORD OMNI computer system experience.
• NRA ServSafe Certified.