Salary/Position Classification

• $50,000/minimum Annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability: Yes

Purpose of Position

The Billing Office Supervisor is responsible for the day to day functions of billing office and ensures proper coding and billing procedures are demonstrated by the clinic. This position ensures insurances claims are submitted accurately and timely, and ensures accounts receivables are well maintained.

Duties & Responsibilities

Billing Office Supervisor

• Assist in implementing the day-to-day functions and standardizing the methods in which work will be accomplished in the billing department.
• Provide daily guidance and direction to department personnel, solving problems related to accounts receivable and billing.
• Develop and utilize financial reports from billing system.
• Oversee reconciliation of daily deposits and EFT received.
• Perform yearly evaluations of billing department staff.
• Assist Business Manager in hiring of new employees for the billing department.
• Assist in the training of medical residents in medical coding and billing.
• Train current and new staff in the billing department on proper procedure and billing system as well as UND CFM policies.
• Handle complaints and concerns of billing department staff, or assist business manager with resolving issues in the billing office.

Revenue Cycle Analysis

• Maintain billing and payment log for company accounts
• File medical insurance claims with 3rd party payers.
• Monitor and collect accounts receivables. Report delinquent accounts to the Business Manager for write-off approval.
• Assist patients with questions regarding their accounts on insurance claims.

• Assess accounts receivable to identify errors and determine appropriate method of problem resolution.
• Oversight and analysis of work queues within system to clean up errors, ensuring claims are ready for processing

• Refunding of overpayments to patient and insurance accounts
• Post insurance and private payments against charges in database.
• Collect insurance information from the patient and correctly input insurance data into the computer.
• Communicate with and establish positive relationships with internal and external customers to problem solve, explain policies and procedures, and explain financial processes (i.e., co-payments, referrals, address verification) to maximize timely reimbursement.
• Provide billing customer service in person, by phone or correspondence by analyzing and researching patients’ accounts to provide accurate, timely information and ensure resolution that meets federal, state and payer regulations.

Review patient records to verify and audit diagnoses and procedure codes submitted by provider

• Utilizes ICD-10 coding principles and coding guidelines to code clinic and inpatient visits, ensuring maximum reimbursement
• Audit physician coded charges making sure proper coding procedures are followed
• Coding and entering charge information into database

Required Competencies

• Advanced working knowledge of revenue cycle, including charges, coding, payment, insurance claims and appeals.
• Progressive and current knowledge of CPT, HCPCS and ICD-10-CM coding.
• Current knowledge of insurance payer coding and reimbursement guidelines.
• Working knowledge and experience in health information system management, including billing and medical record applications as well as claims clearinghouse.
• Demonstrate ability to establish and maintain effective working relationships with internal and external parties
• Must have excellent interpersonal skills, be detail oriented, and be able to multi-task, working on numerous projects simultaneously while meeting required completion deadlines.
• Demonstrate strong critical thinking skills. Thinks independently, professionally, and ethically.
• Ability to process patient and public inquiries with poise and efficiency.
• Ability to recognize, evaluate and resolve problems and correct errors.

Minimum Requirements

• Certified Professional Coder (Medical) 
• Two years of experience working in a medical billing office performing billing and insurance processing
• Computer data entry experience
• Microsoft Office software - Word, Excel
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• 1 year or more supervisory experience
• Experience with Epic software

To Apply

Complete online application, include resume and cover letter.