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Categories: Student Academic Year

Department: University Admissions

Admissions Call Center Specialist

  • 494757
  • Grand Forks, North Dakota, United States
  • Federal Work Study Student
  • Institutional Student
  • Closing on: Sep 27 2024
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Salary/Position Classification

  • $12.00 Hourly, Non-Exempt (Eligible for overtime)
  • 5-15 hours per week
  • 100% Remote Work Availability: No
  • Hybrid Work Availability: No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Call Center Representatives will answer phone calls and emails in our Admissions Call Center. This position also helps greet and check-in visitors at the Admissions office front desk.

Duties & Responsibilities

  • Answer incoming phone calls. 
  • Complete outgoing calls for specific call groups 
  • Monitor and respond to emails. 
  • Complete data input. 
  • Miscellaneous office duties such as scanning and printing as needed 
  • Assist with staffing the front desk to greet and check in campus visitors 
  • Serve as a model of excellence in professionalism and customer service as you represent the University of North Dakota 
  • Call Center Reps will be trained as tour guides, including driving tours, to help with tours on a limited basis, if needed - (Essential)

Required Competencies

  • Excellent interpersonal communication skills
  • Basic computer knowledge
  • Knowledge of UND and use of directory
  • Able to work as part of a diverse team.
  • Ability to sit at a desk for 1-4 hours and communicate via phone and email.

Minimum Requirements

  • Requires 2nd semester Freshman status level (or above) and a 2.5+ GPA.
  • Successful completion of a UND student conduct check.
  • Morning and Evening availability
  • Applicants must be in good conduct standing with the University. Students may not be on
    conduct probation prior to or at the time of hire and during tenure of position. Placement on
    conduct probation is grounds for immediate dismissal. Applicants must sign a release for
    the Office of Student Rights & Responsibilities to verify this.
  • Successful completion of criminal history records check.
  •  Ambassadors are required to follow the UND Student Code of Conduct, the Ambassadors
    Training Manual and the Ambassadors Dress Code.
  • Valid driver’s license and ability to pass the driver’s training requirement.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications

To Apply

For full consideration, applications must be received by the closing date and include the following materials:
• Resume
• Cover letter

Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.

For full consideration, all application materials must be fully submitted by 11:55PM CST on the closing date. Student job openings are posted for a minimum of 3 business days.

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Additional Information

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All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Need help?

Please email the Human Resources Department at UND.humanresources@UND.edu or contact us by phone at 701-777-4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit. 

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled status, proof of eligibility includes a DD-214 and a current letter of disability. 

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.