Student Support Coordinator II

Salary/Position Classification

• $41,900+ depending on experience, annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• This position offers a hybrid schedule with two remote days and three on‑campus days each week.

Purpose of Position

The mission of the College of Nursing & Professional Disciplines (CNPD) is to provide excellent and collaborative education, scholarship, and service to advance human well-being for all, with an emphasis on rural and underserved populations.

The CNPD is comprised of the departments of Nursing, Nutrition & Dietetics and Social Work. For this position, Nursing's Office of Student Services (OSS) is seeking a Student Support Coordinator II.

This position manages the verification and onboarding processes and ensures all graduate and undergraduate nursing students are following all policies and clinical agreements.

Duties & Responsibilities

• Manage Student Verification Process
  • Communicate, monitor and track the nursing student verification process using a database
  • Periodically audit nursing verifications/archive graduate students in Verified Credentials
  • Answer student questions regarding verifications via phone and email
  • Manage the DocuSign handbooks and release forms to for graduate and undergraduate nursing students
  • Place and remove registration holds to ensure graduate and undergraduate students are in compliance with verifications prior to registering for courses
  • Gather and verify data and produce comprehensive reporting and documentation to support accreditation site visits, fulfill clinical information requests, and meet periodic reporting requirements for accrediting and university entities
• Manage Student Onboarding Process
  • Provide documents for clinical sites when requested
  • Request additional student documentation required by clinical sites as needed
  • Manage the data sharing between Verified Credentials and My Clinical Exchange
  • Ensure students going into clinical practicums have all the documentation submitted prior to starting
  • Collaborate with and provide regular updates to OSS Manager and Clinical Placement Manager regarding the onboarding process
  • Create and distribute training materials to all graduate and undergraduate nursing students to ensure they understand and adhere to policies and procedures
• Support Graduate Admissions and Progressions
  • Assist with prospective student inquires and maintain records of the interaction
  • Process graduate admission applications
  • Monitor and update tracking/progression spreadsheets
  • Ensure graduate listservs are up to date
  • Assist with graduate student correspondence
  • Provide regular updates to track directors and attend bi-weekly meetings

Required Competencies

• Strong customer service skills and positive attitude
• Ability to manage multiple tasks and projects, prioritizing as needed
• Proficiency in written and verbal communications
• Strong attention to details
• Ability to stay organized and meet varying deadlines
• Ability to work independently and make sound judgement decisions
• Ability to learn and become proficient in new software platforms

Minimum Requirements

• Bachelor’s Degree
• Proficiency with Microsoft Office Products
• Extensive experience with Microsoft Excel (creating, updating, filtering)
• Experience creating training or procedural manuals and implementation
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Experience in an academic setting
• Two years of administrative experience
• Knowledge of healthcare or immunization terminology
• Experience working with e-documents and/or document imaging systems

To Apply

Please include a cover letter and resume with your application.