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Categories: Student Services

Department: One Stop

One Stop Student Services (Temp)

  • 496295
  • Grand Forks, North Dakota, United States
  • Temporary Staff
  • Closing on: Apr 4 2025
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Salary/Position Classification

  • 20.50 hourly - Temp Non-Benefitted
  • 19 hours per week
  • 100% Remote Work Availability: No
  • Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This position will assist in providing customer service to UND departments, current students, prospective students, faculty, staff, and families on a variety of university functions, focusing on the areas of Student Accounts and Financial Aid.

Duties & Responsibilities

  • Provide quality services in an efficient and effective manner, and in compliance with appropriate rules and regulations.
  • Enhance the instructional, research, and public service programs of the university in an environment that supports the needs of the university’s students, faculty, staff, and the community.
  • Provide exemplary customer service to the students, staff, and faculty at the University of North Dakota by using all resources available to the One Stop Student Services staff, including but not limited to reaching out to other university offices to ensure service levels are met.
  • This position will require high energy and commitment to creating positive customer service experiences with a high level of public interaction.
  • Assist in training new staff and students in all One Stop processes.
  • Process payments, wires and third-party payments.
  • Open and close the office for Processing payments
  • Complete daily reports for cashiering Complete Scholarship processing
  • Provide Customer Service in One Stop by phone, walk ins and email
  • Assist with U Cards and Ramp badges as needed.

Required Competencies

  • Demonstrated experience delivering excellent service to students, families, and both on- and off-campus constituents.
  • Attention to detail, excellent customer service and strong verbal and written communications skills.
  • Ability to multi-task and prioritize.
  • Excellent organizational skills needed.
  • Ability to work independently or as a team member.

Minimum Requirements

  • Associates degree or equivalent years of directly related experience
  • One year experience working in an office setting
  • Excellent computer skills and knowledge of Microsoft Word, Outlook and Excel
  • Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

This position does not support visa sponsorship for continued employment.

Preferred Qualifications

  • Experience in a fast-paced customer service environment.
  • Experience with continuous improvement strategies and tools.
  • Two years of experience in a university setting.
  • Experience using PeopleSoft Student Admin module and Perceptive Content (Image Now).
  • Experience with UND policies and procedures.
  • At least one year of experience with Title IV regulations.

To Apply

Please submit resume outlining how you meet the minimum requirements along with completing the application.

Please note, all employment postings close at 11:55pm CST. Part-time/Temporary positions are posted for a minimum of 3 business days.

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Additional Information

Find out why Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Need help?

Please email the Human Resources Department at UND.humanresources@UND.edu or contact us by phone at 701.777.4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit. 

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled veteran status, proof of eligibility includes a DD-214 and a current letter of disability dated within the past year.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

Applicant Statement

All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. People with disabilities and veterans are strongly encouraged to apply.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.