IT Hardware Technician

Salary/Position Classification

• 16.00 hourly, Non-Exempt (Eligible for overtime)
• 10-20 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

The imaging Technician is responsible for imaging, configuring and deploying computers and other devices for faculty and staff, as well as assisting the Endpoint Support Manager or Hardware Team Lead as directed.

Duties & Responsibilities

• Image and deploy new computers for UND faculty and staff, including Dell and Apple desktops and laptops.
• Re-image and redeploy existing devices, including data verification, coordination with users and device preparation.
• Ticket management and workflow coordination, including updating ticket notes, monitoring queues, and managing device pickup/staging areas.
• Training, support, and additional duties, including assisting with basic endpoint tasks, working toward Dell/Apple certifications, and other duties as assigned.

Minimum Requirements

• Must be punctual, dependable, and able to manage multiple tasks and priorities
• Must possess strong interpersonal communication and customer service skills
• Ability to follow documented technical procedures and workflows accurately
• Strong organizational skills and attention to detail
• Ability to work both independently and as part of a team
• Willingness to learn new technologies and take initiative in developing technical skills
• Basic understanding of computer systems and hardware components
• Familiarity with Windows operating systems
• Ability to follow step-by-step technical documentation for system imaging and configuration
• Basic troubleshooting skills for common hardware and software issues
• General understanding of file systems and data handling
• Willingness to complete vendor training, including Dell TechDirect and Apple certification programs
• This is a part-time, non-benefited position. Only UND students are eligible to be hired into this position
• Must be willing to work a minimum of 10 hours per week
• Successful completion of a Criminal History Background Check
• Must have a driver's license

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Previous experience in a technical support or IT-related role is preferred
• Experience with computer imaging, deployment, or system configuration (e.g., SCCM, Intune, or similar tools) is a plus
• Familiarity with macOS and/or mobile device platforms (iOS, Android)
• Understanding of device lifecycle processes and endpoint management concepts
• Experience working in a ticketing system (e.g., TDX or similar)
• Experience working in a customer service or technical support environment
• Previous experience handling or deploying multiple devices in a structured workflow environment

To Apply

For full consideration, applications must be received by the closing date and include the following materials:

• Resume
• Cover Letter

Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.

Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu.