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Front Desk Supervisor

Front Desk Supervisor

  • 498217
  • Bismarck, North Dakota, United States
  • Bismarck CFM
  • Administrative/Professional
  • Full-time Staff
  • Closing on: Jun 28 2026
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Salary/Position Classification

  • $44,000 - $48,000 annual, Non-Exempt (Eligible for overtime)
  • 40 hours per week
  • This position will work onsite in Bismarck, ND

Purpose of Position

The Front Desk Supervisor oversees daily front desk operations, creates a positive and welcoming environment, and ensures an efficient registration process by effectively leading and supporting the front desk team.

Duties & Responsibilities

50% 

  • Supervise and support front desk staff during daily operations
  • Oversee patient registration processes
  • Create and manage staff schedules to ensure adequate coverage
  • Train, onboard, and mentor new employees
  • Monitor performance and provide coaching, feedback, and evaluations 

25% 

  • Identify workflow issues and implement improvements
  • Collaborate with other departments to ensure smooth operations
  • Develop and update front desk policies and procedures
  • Ensure accuracy and efficiency in data entry and documentation
  • Monitor appointment scheduling, phone calls, and front desk workflows
  • Maintain compliance with organizational procedures and policies Assist with insurance verification and payment processing 

25% 

  • Ensure a welcoming, professional, and courteous environment
  • Handle escalated customer/patient concerns and resolve complaints promptly
  • Maintain high standards of customer service across the team Ensure confidentiality and proper handling of sensitive information 

Required Competencies

  • Ability to demonstrate telephone proficiency/etiquette
  • Ability to maintain strict confidentiality in regard to all information acquired in course of performing the job.
  • Excellent interpersonal skills and be able to work closely with faculty and resident physicians.
  • Ability to work with patients and the public in a professional, confidential, and calm fashion.
  • Ability to respond and perform effectively in emergency and stressful situations.
  • Excellent verbal and written communication skills

Minimum Requirements

  • High school diploma or GED
  • 2 years of leadership or supervisory experience
  • Experience training staff, managing schedules, or overseeing daily operations
  • Successful completion of Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

  • Experience with scheduling systems, phone systems, or EMR/EHR systems
  • Experience with data entry, insurance verification, and payments

 

Please note, all employment postings close at 11:55pm CST.

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Position Benefits

Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.

Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

UND also offers an employee tuition waiver and a variety of professional development opportunities.

Find out more about UND's great benefits and perks here!

Other UND Career Openings

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Additional Information

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All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Need help?

Please email the Human Resources Department at UND.humanresources@UND.edu or contact us by phone at 701.777.4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit. 

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled veteran status, proof of eligibility includes a DD-214 and a current letter of disability dated within the past year.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an equal opportunity employer (veteran/disability). All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristic. Veterans and individuals with disabilities are encouraged to apply. 

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.