Education Coordinator

Salary/Position Classification

• $56,000+ Annual, Dependent on Experience, Exempt
• 40 hours per week
• 100% Remote Work Availability: Yes, negotiable
  • Prefer remote work location be within a commutable distance from the UND main campus located in Grand Forks, North Dakota.   
  • Travel within North Dakota is required for this position. 
• Hybrid Work Availability (requires some time on campus): Yes, negotiable

Purpose of Position

The incumbent will serve as the Education Coordinator for the North Dakota Qualified Service Provider (QSP) Hub providing support, education, and outreach to the qualified service provider workforce across North Dakota. The position will plan and direct community relations, program promotion, and educational activities for ND QSP Hub. This position will focus on recruitment and retention efforts for the Qualified Service Provider profession. Position will work closely with the program director, project coordinator, and administrative assistant(s); as well as directly with state, regional and national partners.

Duties & Responsibilities

1)  Develop, coordinate, and provide ND QSP Hub educational activities.

• Conduct the day-to-day project management of educational programs working with program director, staff, and stakeholders.
• Organize stakeholder groups or surveys to identify training needs and develop programs and materials appropriate for them.
• Plan, organize, execute, and participate in program-related activities events such as workshops, webinars, conference calls, and meetings.
  • Coordinate and facilitate meetings using web-based platforms (Zoom, WebEx, or similar).
  • Promote available trainings and educational materials; including online training and onsite training.
  • Coordinate training events; including communication with speakers, stakeholders, planning logistics, developing promotional materials, tracking attendance, and compiling evaluation.
  • Coordinate the use of multi-media resources to assist with developing and delivering training topics and sessions including the use of on-line or distance related training. 

2)  Conduct community relations activities including program promotion and outreach.

• Develop and maintain a statewide outreach and education plan.
• Develop and distribute quality program materials, educational tools, and available resources (such as brochures, flyers, and newsletter).
• Coordinate outreach activities; such as planning events.
• Provide outreach so that Qualified Service Providers, Case Managers, and other stakeholders are aware of the services available.
• Represent ND QSP Hub by attending meetings, conferences, events, and workshops.
• Promote program activities by exhibiting at conferences.
• Maintain and grow social media (coordinating content, providing updates, and tracking activities).
• Generate content for website. Develop and provide website updates to webmaster.
• Manage programmatic promotional supplies.
• Identify available regional resources and any gaps and barriers in services.
• Work closely with program director, project coordinator, and departmental communications staff to promote program. 

3)  Provide coordination and delivery of resource facilitation services to Qualified Serve Providers.

• Correspond by phone, email, and in writing with government agencies, organizations, and individuals in a professional manner.
• Respond to incoming communication and programmatic inquiries received via the toll-free phone line, program email account, fax, and written correspondence.
• Consult with the individual to identify concerns and needed/requested services and supports.
• Plan, coordinate, and provide technical assistance to direct care providers, home health organizations, family care givers, and individuals who are self-directing care.
• Follow-up to ensure that the services and supports provided are appropriate, timely and meet identified goals and objectives.
• Track data according to program reporting requirements and maintain program records. 

Required Competencies

• Experience, skills, ability in organizing and tracking programmatic activities.
• Experience networking in person and virtually with a variety of stakeholders.
• Strong computer aptitude. Ability to troubleshoot IT issues.
• Demonstrated ability to connect resources and empower interested persons or organizations.
• Strong problem-solving and decision-making skills.
• Excellent interpersonal, verbal, and written communications skills.
• Demonstrated organizational skills and ability to be self-directed.
• High level of attention-to-detail and the ability to generate timely work products.
• Ability to prioritize, multi-task, take initiative, and to collaborate effectively as part of a team.
• Must be able to travel to national, regional, or local events and meetings.

Minimum Requirements

• Bachelor degree.
• One-year work experience developing and/or presenting outreach materials, educational trainings, or presentations.  Cover letter should include a statement that substantiates this minimum requirement.
• One-year experience working in program coordination or project management.  Cover letter should include a statement that substantiates this minimum requirement.
• Cover letter must substantiate job's minimum requirements including outlining experience that make you qualified for this position.
• Experience leading and training in large and small group meetings, in person and virtually.
• Experience using Microsoft Office Suite, in particular MS Word and PowerPoint.
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Master's degree.
• Experience working with individuals with disabilities, behavioral health conditions, or older adults.
• Experience facilitating professional meetings and presenting to diverse audiences.
• Experience with communicating and disseminating information to internal and external stakeholders.
• Experience planning, coordinating, and executing seminars or conferences.

To Apply

Applicant is required to submit a cover letter and resume. Applicant materials must substantiate job's minimum requirements including outlining experience that makes you qualified for this position.