Salary/Position Classification

• $38,600+ Annual, Dependent on Experience, Non-Exempt (Eligible for overtime)
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

The primary purpose of this position is to provide high-level administrative and professional support to the Student Success & Well-Being Program, other well-being programming and SAA, to ensure efficient office operation through foresight, troubleshooting, collaboration, and organization. This position will also plan and execute daily departmental activities and special events, through coordination with department staff, SMHS departments, and outside entities.

Duties & Responsibilities

First Point of Contact for Student Success and Well-Being

1. Greet and assist visitors
2. Provide general front desk duties including answering phone and reception
3. Assist with conference room and interview room scheduling via Outlook
4. Enter and maintain student tracking information 

Provide Support to Student Success and Well-Being Program Staff

1. Provide clerical support to the Assistant Director of Student Success & Well-Being and SAA
2. Assist with scheduling meetings and room reservations
3. Create and maintain spreadsheets for current, incoming, and outgoing students
4. Enter and maintain student tracking information  

Other Miscellaneous Tasks

1. Work with SAA Assistant for website updates
2. Attend professional development training as required by supervisor
3. Assist at least one graduation ceremony per year
4. Draft, edit, duplicate and disseminate/process correspondence, reports, presentations, and proposals  

Required Competencies

• Excellent interpersonal, verbal, and written communication skills.
• Ability to create and maintain positive relationships as well as maintain a positive and friendly attitude.
• Ability to represent the organization in a professional manner.
• Ability to create, edit, and disseminate clear and concise communications.
• Ability to respond to a large volume of emails in a timely manner.
• Ability to multitask and prioritize personal workload while meeting the needs of students, staff, and faculty.
• Excellent time management skills.
• Demonstrated proficiency with Microsoft Office software including Word, Excel, Outlook, and Access.
• Ability to remain focused and detail-oriented with frequent distractions.
• Accountability for producing complete and accurate data.
• Demonstrated ability to use problem-solving skills.
• Fast and accurate keyboarding skills.
• Ability to work independently, prioritize, and meet deadlines in a highly productive office. Must have the ability to be self-directed and work as a collaborative member of a team and troubleshoot difficult situations.
• Ability to accurately complete immediate tasks and goals while simultaneously working on long range projects.
• Willingness to learn new software programs as required by the American Association of Medical Colleges (ERAS, FIRST, CiM, etc.).
• Ability to maintain and update various databases using multiple formats and platforms.
• Ability to relate to and assist medical school applicants, students, and others needing assistance.
• Ability to work occasional evenings/weekends.
• Willingness to acquire new knowledge and skills.
• Demonstrated ability to work with and provide professional service in a welcoming, understanding, and empathetic manner, to people from a variety of diverse social and economic backgrounds.
• Must be able to maintain highest levels of confidentiality of sensitive information in accordance with University and SAA policies and procedures.
• Contribute to a positive workplace environment.
• Understanding of FERPA, HIPAA, and importance of confidentiality.

Minimum Requirements

• High School Diploma or equivalent
• One year of administrative experience in a professional office setting that includes receptionist duties
• Experience with standard software applications including MS Office, Word, Excel, and Outlook
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Associate’s degree in directly related area
• Three years of equivalent relevant experience
• Experience with Qualtrics, or similar types of survey software
• Experience with other systems used at UND: Blackboard, Starfish, Adobe, Zoom, TEAMS
• Experience working in Higher Education and professional office setting

To Apply: Complete online application and include a cover letter and resume.