Account Technician

Salary/Position Classification

• $40,300 dependent on experience, annual, Non-Exempt (Eligible for overtime)
• 40 hours per week

Purpose of Position

Provide the administrative support required to operate an efficient office, fulfill the primary mission of the Office of Student Finance by providing information and services to undergraduate, graduate, and professional students who require financial assistance to attend the University of North Dakota, and maintain compliance with Federal, State and University policies and regulations governing eligibility and disbursement of educational financial aid.

Duties & Responsibilities

Financial Aid Processing

• Complete student financial aid processes as determined by Student Finance leadership
• Manage verification batch processing
• Process documentation for independent status reviews, including tax returns, W-2s, and worksheets
• Review ISIR data to determine accuracy, tolerance, or need for correction; update records in Campus Connection as required
• Participate in cost of attendance and financial aid awarding processes
• Communicate with students and families regarding verification requirements and outcomes
• Monitor ISIR changes after verification and re-verify when necessary
• Coordinate with and support student employees assisting with verification processing
• Develop and maintain policies and procedures in compliance with federal and institutional requirements
• Assist with special projects and additional responsibilities as assigned

Customer Service & Office Support

• Provide general customer service and promote a positive work environment
• Communicate effectively with students, families, and staff
• Collaborate with One-Stop Student Services to resolve student issues
• Provide backup support for data processing, mail, and email functions
• Assist with front desk coverage and reception as needed
• Provide backup support across Student Finance roles

Process Improvement

• Identify, analyze, and improve business processes within Student Finance and One-Stop
• Use data to inform priorities and evaluate outcomes
• Collaborate with teams to implement and support process improvements that enhance workflow and service

Professional Expectations

• Treat students, families, faculty, and staff with professionalism, respect, and integrity
• Communicate in a positive, professional, and ethical manner
• Participate in required training and uphold UND Enrollment Management service standar

Required Competencies

• Demonstrated willingness and ability to be receptive to new ideas, cultures, concepts, and technologies.
• Demonstrated acceptance and respect for others’ diversity, abilities, and gifts.
• Demonstrated self-initiative, integrity, and reliability.
• Outgoing personality and ability to display positive demeanor, high energy, and enthusiasm.
• Demonstrated ability to prioritize, problem solve, and multi-task in a fast-paced environment.
• Ability to multi-task.
• Ability to demonstrate positive interactions with students and colleagues in the workplace.
• Excellent communication, interpersonal and organizational skills.
• Ability to model professional behavior, appearance, and job performance in the workplace.
• Ability to interpret and explain complex regulations and policies to a diverse audience, both in one-on-one sessions and group settings.
• Experience working with a team/committee.
• Demonstrated ability to maintain customer confidentiality and handle sensitive information.
• Demonstrated experience in delivering excellent service to students, families, and both on- and off-campus constituents

Minimum Requirements

• Associates degree or equivalent years of related experience
• Experience with Microsoft Word and Outlook, with extensive Excel experience.
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Experience with continuous improvement strategies and tools.
• One year experience working in an office setting and/or task-related experience.
• Two years experience working in a university setting.
• Experience with PeopleSoft Student Admin module and Perceptive Content.
• Experience with UND policies and procedures.
• One year experience with Title IV regulations.
• Two years experience in Financial Aid.